🔁 Refund / Return / Exchange Policy – AlhameedComputers.com
At Alhameed Computers, customer satisfaction is our priority. You may exchange or return any product purchased from AlhameedComputers.com within 14 days of purchase under the following conditions:
✅ Eligibility for Return/Exchange:
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Product is faulty, damaged, or defective at the time of delivery (non-COD orders only).
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Product does not match the description/specifications or is different from what was ordered.
📩 To raise a dispute, contact our support team within 3–4 days of delivery via:
📦 Unboxing video is required as proof for any physical damage claims. Please email the video within 14 days of purchase to initiate the exchange or replacement process.
🔄 Returns Policy:
If the delivered item does not match the description on our website, you may claim an exchange or return within 7 working days of delivery.
Conditions for Return:
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Product must be unused, undamaged, and unopened.
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Must be returned with original packaging, accessories, and documentation.
💵 Refund Policy:
If your order is canceled or eligible for a refund, the process will be completed within 3 to 4 working days.
For refund assistance, contact us at:
🛠️ Warranty Policy:
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Used Items: 15 Days Limited Warranty
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New Items: 10 Months Warranty (if claimed by the distributor/vendor)
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Warranty claims must be initiated within 30 days of purchase.
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Warranty is void for items that are:
🔧 All warranty claims are processed according to distributor/vendor policies. Warranty is not valid for products where the distributor does not offer any warranty support.
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